At Urban Grace Collective, we take pride in delivering your carefully curated fashion selections with efficiency and care. Our team processes orders with meticulous attention to detail, ensuring that every item—from wardrobe essentials to statement accessories—is packaged securely. Once your order is confirmed, it enters our streamlined fulfillment process, where we prioritize both speed and accuracy to get your items to you as seamlessly as possible.

Orders are typically processed within 1-3 business days, excluding weekends and holidays. Delivery timelines vary based on your location and the shipping method selected. While most domestic shipments arrive within the estimated window, international deliveries may require additional transit time due to customs clearance. Rest assured, we work closely with trusted carriers to minimize delays and keep you informed every step of the way.

We offer the following shipping options to accommodate your needs:

Standard Shipping (10-15 Business Days): Applies to orders totaling $0 to $60, with a flat rate of $15.
Free Shipping (10-15 Business Days): Automatically applied to orders of $60 or more, with no additional cost.

All shipping fees are calculated at checkout based on your order total and destination.

We currently ship to most countries worldwide, including the United States, Canada, the United Kingdom, and select regions in the European Union and Asia. Due to logistical constraints, some remote areas or specific territories may not be eligible for delivery. If your location is unavailable at checkout, please contact our support team for potential alternatives.

Once your order ships, you’ll receive a confirmation email with a tracking number and a link to monitor your package’s progress. For international orders, tracking updates may become available after the parcel clears customs. If you encounter any issues accessing your tracking information, our customer service team is ready to assist.

While we strive for timely deliveries, occasional delays due to carrier disruptions or customs inspections may occur. If your shipment exceeds the estimated delivery window or appears lost in transit, please contact us immediately at [email protected]. Provide your order number and any relevant details, and we’ll collaborate with the carrier to resolve the issue promptly.

International shipments may be subject to customs fees, import taxes, or other charges imposed by your local authorities. These costs are the responsibility of the recipient and are not included in your order total. We recommend checking with your country’s customs office to estimate potential fees before placing your order. Unfortunately, we cannot refund orders refused due to unpaid duties.